INJURY AND DISABILITY SCHEMES SEMINAR (IDSS) 2023: WHOLE PERSON, WHOLE SYSTEM

The Actuaries Institute hosted first in-person and virtual IDSS from 12 – 14 November 2023 at the Hotel Grand Chancellor Hobart.

Over two full days, actuaries, scheme administrators, regulators, researchers, injury and disability specialists and service providers throughout Australasia came together to share insights on topical industry issues and future developments — to help achieve better individual outcomes for clients.

IDSS 2023 sessions are now avaliable to watch online! 

Leading speakers

Dylan Alcott AO

Keynote speaker: Dylan Alcott AO

Australian of the Year 2022, Dylan Alcott AO, is one of the country’s most successful and well recognised Paralympians.

In 2021 Dylan Alcott became the only male in any form of tennis to win the 'Golden Slam', winning the Australian, French, Wimbledon, and US Open Championships, together with his gold medal from the Tokyo Paralympic Games.

In 2017, Dylan launched the Dylan Alcott Foundation, a foundation created to help young Australians with a disability achieve their goals in the workplace, on the sporting field or at university.

Dylan Alcott was appointed an Officer of the Order of Australia (AO) in 2022 for distinguished service to Paralympic sport, particularly to tennis, and as a role model for people with disability, and to the community through a range of organisations.

Explore the full program — out now!

Browse all concurrent abstracts and session timings with the ability to filter by date, topic and presenter. 

About the theme: Whole person, whole system


This year's theme, "Whole person, whole system", explores the intersection of the needs of individuals and the larger systems that serve them. By focusing on the whole person, rather than just the injury or disability, providers improve outcomes for individuals while ensuring the sustainability of the larger system.

Hear the latest thinking and practices in person-centred claims management, value-based care, system-wide issues – costs, fraud, the impact, risks and opportunities of new technologies and what the schemes of tomorrow will look like. 

IDSS 2023 will provide you with practical strategies and solutions that you can apply in your work to support individuals in achieving better outcomes. Whether you're a claims manager, healthcare provider, or technology expert, our seminar will give you the tools you need to make a real difference in the lives of individuals while ensuring the sustainability of the larger system. Join us at the Injury and Disability Schemes Seminar 2023 and be a part of the conversation around the whole person, whole system approach to claims management and care!

2023 Official Charity Partner


SANE logo

We're honoured to announce SANE as the official IDSS 2023 Charity Partner. SANE is the leading national mental health organisation for people with complex mental health issues in Australia, and for the families and friends that support them.

Plenary highlights

girl looking into the future

A scheme for the future?


Will your injury and disability scheme be ready for a world where society expects the highest standards of service and care, vehicles of the future dominate the roads, and psychological injuries become our biggest risk?

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image of girl in wheelchair holding hands with partner

Trust: why it matters, how to earn it


In a system where many customers are dealing with pain, loss and disruption, trust is vital. So how do we strengthen trust in our compensation schemes so all society benefits? 

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Person talking to psychologist 

Increasing costs and shortages: making diamonds under pressure


Today injury and disability schemes face shortages of carers, GPs, case managers, and psychologists – especially in regional areas. Those shortages, plus other pressures are driving costs upwards. 

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Image of medical staff

Healthcare quality, choice and outcomes 


While insurers and regulators remain focused on funding healthcare that delivers better participant outcomes, consumers increasingly expect healthcare providers to offer services and support that is flexible to their needs.

Read more >

Take advantage of IDSS 2023 Early Bird rates before the End of Financial year!

Register now