Plenary session 2
A truly personal customer experience: why it matters and how to deliver it
Today’s customers expect a personalised experience. This plenary brings together actuaries from the NDIA, Retail and Health to understand how personalisation is revolutionising the customer experience and changing lives. To get the most from the discussion, submit your questions to the panel live and receive practical insights and advice to optimise your customer experience.
- David Gifford, Deputy Scheme Actuary, NDIA
- Zilinka Jiang, Senior Executive, Quantium