CONCURRENT SESSION SYNOPSES
Client Experience
Embracing Technology to Assist Customers in Returning to Work Carly Van Den Akker
The ‘Dirty Dozen’ – Common Claims Management PitfallsThat Impact the Bottom Line Sue Freeman Raj Kanhai
Health and Social Outcomes
Best Practice Framework for the Management of Psychological Claims in the Insurance Sector
Duncan Cockburn
Determinants of Return to Work: Experience from Workers Insurance in NSW
Sriyani Dias, Catherine Day
Enhancing long term case management approaches using Behavioural Insights. Learnings from the EML collaboration with the NSW Department of Premier and Cabinet Behavioural Insights Unit Katherine Gobbi, Rebecca Neilson, Karen Munk
Exercise and Mental Health
Steven McCullagh, Dr Simon Rosenbaum
Fighting "Fight or Flight" Robert Aurbach
Implementing an Holistic Evidence Based Approach to Psychological Injury Management Andrew McGarity
Introduction to Mental Health Joshua Martin, Jefferson Gibbs
Return to work Coordinators: Two pathways to improve return to work outcomes in a workplace intervention
Tyler Lane
Recalibrating Resilience Robert Aurbach
Risk profiles of Workers Compensation Claimants: the PACE protocol
Ross Iles, Karen Munk, Cameron Gosling Meaningful Assessment of Mental Health Conditions - Is there a better way? Sue Freeman, Geoff Atkins
Who Am I? The next evolution of client risk identification and segmentation at the TAC
David Gifford Other Compensation Issues
Challenge. Inflation. Opportunity. Ash Evans, Hugh Miller
Common Law and Order – A Workers’ Compensation Self-Insurer’s Perspective
Scott Duncan, Saro Alayan, Matt Rodwell
Prevention
The Magic Pudding is here! Dodgy business networks are targeting CTP and Motor insurance and driving up costs
Geoff Atkins, Sue Freeman, Raj Kanhai
Scheme Design and Reform
A fare share: On ridesharing, taxis and their CTP insurance Ash Evans and Paul Driessen An investment approach to welfare – applying traditional actuarial techniques in new fields
Mike Clough, Rosi Winn
Exploring a role for Restorative Justice in Workers Compensation
Pene Dedes, Mary Polis, Kristann (Stan) Winford
Financial incentives for employers to report work injuries sooner: impact on time spent in the claim lodgement process
Tyler Lane
Insights for Regulating and Insuring Work Injury Insurance Greg McCarthy
International comparison of compensation scheme benefits on motor accident injuries Kitty Ho Jurisdictional Comparison of CTP Schemes Around the Globe Lisa Moran, Peter McCarthy NSW CTP Benefit reform key features and challenges ahead Bevan Damm, Christian Fanker
Nudging better claims outcomes – How can behavioral economics help? Basem Morris and Kranthi Nekkalapu
Premium System Design – Balancing Stakeholder Needs Vivian Tse, Jon Vallance
Public vs Private Underwriting and Administration of Personal Injury Statutory Insurance Schemes Dr Andrew Fronsko and Mr Alan Woodroffe
Transition Between Systems of Support: An International Review
Ross Iles, Karen Munk, Cameron Gosling, Francesca Stewart
Living beyond its use by date: the limitations of the present framework of workers’ compensation and some proposals for change Alan Clayton
The Future of Workers Compensation Lisa Simpson
Scheme Updates
ACT CTP Scheme Update - Deliberative Democracy Process on Scheme Design
Lisa Holmes
ACT private sector workers’ compensation scheme performance 2015/16
Bill Smith
Comcare Scheme Update
Tony Middlebook, Natalie Bekis
Lifetime Support Scheme South Australia
Tamara Tomic
Motor accidents insurance board (MAIB) Tasmania– scheme update
Paul Kingston
NDIS Scheme Update
Sarah Johnson
NSW Lifetime Care and Support Authority Scheme Update
Dai Liu, Don Ferguson
NSW Workers’ Compensation Scheme Update
Rhys Bollen
NZ ACC - Using Analytics to Manage Integrity Risk
Dominic Drummond
ReturnToWorkSA Scheme Update
Michael Francis
Tasmanian Workers Compensation Scheme Update
Brad Parker
Western Australian Workers’ Compensation Scheme Update
Chris White
WorkSafe Victoria Scheme Update
Julie Evans, Tehn Chin
Transformation and Innovation
Building Better PPAC Models Hugh Miller
Keep Your Eye on the Prize and Foot on the Pedal …. Claims Management Monitoring Melissa Yan, Phillip Halverson, Brendan Jones
Unlocking the possibilities: The Productivity Commission’s inquiry into‘data availability and use’ and the implications for injury and disability schemes Anjali Napoli, Slyvia Wong Third Party Motor Liability Catastrophe Bond James Sullivan