Speakers

FACILITATOR

Alberici Emma Alberici
Journalist

Emma Alberici is regarded as one of Australia's most highly regarded journalists and is the ABC’s Chief Economics Correspondent.
She presented ABC1's Lateline Program for six years. Emma returned to Australia to take up this role having spent four years as the Europe Correspondent for the ABC based in the UK.

She arrived in London just as Lehmann Bros was collapsing and as the world began questioning every accepted orthodoxy attaching to global financial markets. For someone who had spent most of the previous two decades as a business and finance journalist, it was a case of right place, right time.
Emma worked at the Nine Network for ten years and did her cadetship before that at News Limited's Herald Sun Newspaper.
The daughter of a greengrocer, born and raised in Melbourne by migrant Italian parents, Emma has been a finalist three times in the Walkley Awards for journalistic excellence.

She studied her BA at Deakin and Melbourne Universities graduating with majors in Journalism, Economics

KEYNOTE SPEAKERS

John Walsh AM
Magoo Actuarial Consulting

John spent over 20 years as a Partner in the actuarial practice of PricewaterhouseCoopers, where he worked mainly in system design and funding models for accident compensation, disability and health, and other areas of social welfare. 

In accident compensation, he advises the SA Lifetime Support Authority, and has been Appointed Actuary and conducted major reviews of several of Australia and New Zealand’s accident compensation schemes.

In health he has been heavily involved in issues of funding design and resource allocation. In 2009 he was appointed Chair of the Independent Panel overseeing the implementation of Caring Together: A Health Action Plan for NSW, and is currently a Board member of the Australian Commission on Safety and Quality in Health Care.

In social policy he has advised governments on future demand and funding requirements for disability services, aged care services, homelessness services and Aboriginal disadvantage, and was heavily involved in the NSW Stronger Together disability funding and reform initiatives.

In 2010 he was appointed to the Productivity Commission investigation which recommended the National Disability Insurance Scheme in July 2011. John is currently a Board member of the National Disability Insurance Agency and Principal Member of the NDIA Independent Advisory Council. 

He has an appointment as an Adjunct Professor to the University of Sydney and is an Honorary Fellow of the Royal Australasian College of Physicians.

plenary speakers

Sarah Johnson
Scheme Actuary
National Disability Insurance Agency


Sarah Johnson is the Scheme Actuary of the National Disability Insurance Scheme.  

Prior to her appointment, Sarah was a Director at PricewaterhouseCoopers.  Sarah has worked within the disability sector, and broader health and human services sector for the last fifteen years. She assisted the Disability Investment Group in costing a NDIS in the Way Forward report, and worked with the Productivity Commission on the Disability Care and Support Inquiry. 

A Fellow of the Institute of Actuaries of Australia, Sarah has also collaborated with a number of state/territory departments and undertaken actuarial work in accident compensation, housing, child protection, health and aged care. 

In 2016 Sarah was awarded Actuary of the Year by the Actuaries Institute in recognition for her significant contributions to the success of the NDIS and the introduction of actuarial techniques into new areas of social policy. 
Geoff Atkins 2

Geoff Atkins
Principal
Finity

Geoff Atkins is a Principal of Finity, and has been consulting in general insurance since 1984. In the last three years he has committed a substantial part of his time to the issues of insurance dealing with mental health conditions and to the many aspects of responses to the Hayne Royal Commission.

Julie Mitchell Julie Mitchell
Executive General Manager 
Allianz

Julie is the Executive General Manager, Workers’ Compensation for Allianz Australia.  Across a 19 year career at Allianz, Julie has held a number of key leadership roles including General Manager Victoria and prior to this General Manager for the NSW Treasury Managed Fund (TMF) business. Julie has led a number of highly successful businesses and has been instrumental in contributing to Allianz  diversifying into new areas including Comcare. Prior to joining Allianz, Julie worked for WorkCover NSW and has also spent a number of years within the occupational rehabilitation industry, building an over 20 year career in the workplace injury and claims management field. Julie has a Bachelor of Health Science (Rehabilitation Counselling) through the University of Sydney and a Graduate Diploma of Safety Science through the University of New South Wales.

Untitled-27 Ian Harris
Professor of Orthopaedic Surgery
University of New South Wales

Ian Harris is a clinician and researcher based in Sydney. His is an orthopaedic surgeon with a clinical interest in trauma care where his practice is based at Liverpool Hospital in southwest Sydney. He is Professor of Orthopaedic Surgery at the South Western Sydney Clinical School of UNSW Sydney and is Honorary Professor at the School of Public Health, University of Sydney where his research is based at the Institute for Musculoskeletal Health. 

His research interests are in surgical outcomes and the appropriateness of medical care. He conducts randomised trials, systematic reviews, cohort studies and methods studies and has over 200 publications and has received over $23 million in grant funding since 2012. He is a critic of many aspects of modern medical practice and is a campaigner for more science in medicine and in society. He published the book Surgery, the Ultimate Placebo in 2016 and received a Rockefeller Foundation Academic Writing Residency in 2018 to complete another book focusing on the negative aspects of our reliance on medicine in society.

mick bnw Mick Ingram
Strategy Consultant
EML

Mick is a Strategy Consultant within EML’s Police & Emergency Services portfolio. Having worked in both the public and private sector, Mick brings with him a wealth of experience in the personal injury, compensation and workplace wellbeing space, he has an allied health background and is a Graduate of the Public-Sector Management Program.

Prior to joining EML, Mick spent almost 12 years with the NSW Police Force leading their Injury Management team and innovating their approach to injury management and recovery. Mick has driven evidence-based recovery models which have led to significant change to the lives of injured Police Officers. Recognising his influence, Mick was highly commended for his work at the 2018 icare Insurance for NSW Awards in the category of Risk Leadership and he was also invited to present on ‘the use of customer journey mapping and client personas’ at the International Forum on Disability Management in Vancouver in 2018.

Mick has a passion for designing and implementing services that put the customer at the centre of service delivery and understands that this is critical, especially for people dealing with injuries. For over 100 years Australians have engaged EML for claims expertise and personalised support in helping injured workers return to work. As part of the EML team, Mick is utilizing his expertise to support EML in their mission of ‘we help people get their lives back’.

Claire Claire Nivarovich
Director, Programs in Health and Safety
WorkSafe Victoria


Claire Nivarovich is the Director, Programs in the Health and Safety Business Unit at WorkSafe Victoria. This role involves delivery of strategic prevention programs designed to address priority issues impacting on health and safety of Victorian workers. This includes a significant focus on prevention of mental injury in Victorian workplaces, including delivery of the WorkSafe WorkWell program in partnership with the Victorian Department of Health and Human Services: https://www.workwell.vic.gov.au/ .

Claire originally trained as a physiotherapist but learned quickly that working 1:1 with patients did not allow her to feel as though she was making a significant contribution to improving the health of the community as a system level. Since deciding to step away from a clinical role early in her career, Claire has worked within government and the insurance sector on initiatives to ensure delivery of good quality health and disability services, and to prevent injury and illness from occurring.

 Jamie Manning Jamie Manning

In March 2014, Jamie was involved in a car accident. As a result of this, he was left with 40% burns to his body, including his entire face. He had a broken back, broken hip, dislocated hip, internal injuries, serious head injuries which doctors believed would leave him with very poor quality of life, as well as numerous other injuries. The severity of the burns to his left leg and hand would mean that he would lose his leg mid-thigh and all of his digits on his left hand.

Despite his injuries, Jamie was determined to get home to his property near Dubbo as soon as possible. He was able to achieve this just 18 weeks after his accident with the support of his family and icare.

Enduring years of surgery, treatments and rehabilitation has not been easy. Jamie has stayed focused on getting the best possible results for both his physical and mental health.

Jamie has been able to achieve some goals though out this time. In 2016, just 2.5 years after his accident, he rode a horse 590 km though outback NSW - at the same time raising awareness and funds for amputees and Limbs 4 Life. 

Jamie is currently the NSW rep for Limbs 4 Life as well as an ambassador. He has been working with NSW Transport as a road safety ambassador as well doing speaking engagements. Jamie started a new business and has returned to work in a job that he had prior to the accident.

Untitled-44 David Pickett
Senior Manager,  Product Engineering
Volvo

In his nearly 40 year career with Volvo , David has been at the forefront of introducing the company’s major technological and safety innovations to Australian car buyers, including the roll-over protection systems  City Safety auto-braking system and Volvo’s IntelliSafe systems.

As well as presenting to various industry and government bodies on vehicle safety, he is also heavily involved in Volvo’s Advanced Driver Assistance Systems. 

CaseyBW Dr Petrina Casey
Director Health Strategy
NSW State Insurance Regulatory Authority

Dr Casey is an experienced executive who has worked across the government, insurance, disability and life insurance sectors. Working towards evidence-based sustainable systems and optimal health outcomes for the people of NSW has been the focus of her career. Petrina is currently the Director of Health Strategy at SIRA, a new role focused on injury prevention, research and health policy across the personal injury schemes in NSW.

Dr Casey holds a Master of Public Health and a Doctor of Philosophy from Sydney University Faculty of Medicine. Her research principally focused on the intersection between health, legal and claims outcomes in a personal injury compensation policy setting.

Professional memberships over her career include Membership of the Safe Work Australia Expert Work Health and Safety and Workers’ Compensation Panel and the Deakin University Business School Personal Injury Advisory Board.

PathenaBW Parthena Elias
Director of Policy Design and Innovation
NSW State Insurance Regulatory Authority

Parthena Elias is an experienced policy leader who has been involved in driving a range of policy reforms across the NSW public sector. At NSW Health Parthena was responsible for the development of the Strategic Framework for Integrating Care, and while at the Department of Family and Community Services she played a key role in the NSW transition to the National Disability Insurance Scheme.

Parthena is currently the Director of Policy Design and Innovation at the NSW State Insurance Regulatory Authority, where she is responsible for a number innovation related projects in her role focused on CTP policy design and performance. Parthena’s career has had a strong focus on person centred reform, effective partnerships and seamless service integration.

Tubeman BW  Wade Tubeman
Executive, Strategic Partnerships, Quantium

Wade is a senior executive within Quantium, and currently leads Quantium’s Strategic Partnerships team.  He has a decade of experience in establishing and maturing data driven solutions with key clients and partners.

He has a passion for bringing to life innovative and valuable uses for unique data assets. When combined with advanced analytics and an   outcomes focused mindset, Wade has delivered business outcomes across a wide range of industries including Financial Services, Retail, Consumer Services, Property and Loyalty programs.

Untitled-28 Elizabeth Uehling
Group Executive, Personal Injury
icare

Beth is responsible for improving customer experience and support for the employers and workers of NSW. Beth has close to 20 years experience in the insurance and finance sector with almost half in workers compensation.  Beth leads the strategy and operations functions of icare, including distribution, underwriting and claims in some of Australia’s largest general insurance and workers compensation organisations.

Most recently, Beth led the development of the new customer-focused service model that underpins icare’s recent transformation. 

She has a Bachelor of Arts in International Management and a Masters of Business Administration, majoring in Finance and Information Systems.

Untitled-9 Neil Soderlund
Chief Executive Officer
Quantium Health 

Neil Soderlund is the CEO of Quantium Health, a Health Analytics Joint Venture between Quantium and Discovery Health. He was previously the CEO of Health Outcomes Australia. Prior to that, Neil was a partner with the Boston Consulting Group up until 2014, leading their Healthcare Practice for the region and BCG's Sydney office from 2012-2014. He has undertaken over 80 projects in healthcare strategy, data analytics and informatics over the last 25 years. Neil initially qualified and worked as a medical doctor before studying health economics (MSc and DPhil). During his time at BCG, Neil helped to set up the International Consortium of Health Outcomes Measurement (ICHOM) which has become the main international standard setting body in the field.
Untitled-10 Andrew Hooley
Smart Innovation Centre
Transport for NSW

Andrew is a founding member of the Smart Innovation Centre - Transport for NSW’s technology hub established to facilitate the research, development and piloting of innovative transport technologies.

The Centre develops key partnerships between Government, the private sector, academia and investors to lead the trialling of emerging technology including Connected and Automated Vehicles in NSW. Andrew is responsible for the development, enablement and delivery of automated vehicles across regional NSW as well as leading a program of research focused on the safe deployment of automated vehicles into integrated transport networks.

In 2018 Andrew was shortlisted for the ITS Australia Young Professional Award for his work developing and leading NSW's Regional Automated Vehicle Trials – a multi-million dollar program of Australian first trials across Armidale, Coffs Harbour and Dubbo.

Untitled-13 Jason Lardelli
Senior Manager Scheme Performance - Strategy, Risk & Performance
Transport Accident Commission  

Jason joined the TAC 3 years ago and is currently serving as the Senior Manager for TAC Scheme Performance.

His introduction to the personal injury industry began in New Zealand in 2002 with the ACC scheme. He held roles in regional claims management and national scheme leadership. In 2012 he moved his family from Wellington to Canberra where he took up the GM Claims & Liability Management role at Comcare. Following this Jason and the family moved to Sydney where he took up the role of GM Workers Insurance NSW and subsequently, GM Federal Government Services at EML.

Jason has undergrad and postgrad qualifications in the Health Economics and Health Management fields. He enjoys working with the constant scheme challenge of balancing client-centric aspirations and financial sustainability.

He is well grounded by a wife and 3 young children living in sunny Geelong.

concurrent speakers

Untitled-4  Robert Aurbach

Rob spent 15 years as the chief legal and policy development officer for an American statutory compensation authority. During the last 17 years Rob has assisted eleven governmental entities across four distinct cultures in reviewing and improving their workers' compensation systems.  These projects have resulted in significant improvements in economic performance, coupled with improvements in the care and benefits given to injured people. These successes have been achieved largely through the development of systems and protocols that apply understandings from the behavioural sciences and neuroscience to the claims environment.

In Australia, Rob has worked as a consultant for various private and governmental clients, including Comcare, the Department of Veteran's Affairs, the Department of Employment and WorkCover NSW (now SIRA), WCD Workers’ Compensation Solutions and ARTD. He has written more than 50 published articles and book chapters and speaks internationally on recovery, resilience, and personal injury compensation system design.

Ivan  Ivan Lebedev
Director, Performance
South Australian CTP Insurance Regulator

Ivan Lebedev is Director, Performance at the South Australian CTP Insurance Regulator. He holds a PhD in Physics and is an Associate of the Actuaries Institute. Prior to joining the CTP Regulator, Ivan was an internal Scheme Actuary at ReturnToWorkSA.

  Kim Birch
Chief Executive
SA CTP Insurance Regulator

Kim is South Australia’s Compulsory Third Party Insurance Regulator, commencing on 1 July 2016 with the establishment of private insurer underwriting of SA’s CTP Scheme. For over 20 years, Kim has been working in personal injury and disability insurance in both insurer and regulatory roles.

Kim’s regulatory experience stems from her years with the Motor Accident Insurance Commission - the Queensland CTP Scheme Regulator. Kim is committed to building a high performing competitive CTP Scheme that offers choice, ease and confidence to the South Australian community.

Untitled-1 Justin Toh
Executive
Quantium Health

Justin Toh heads Quantium Health’s work with health insurers and providers. He is committed to improving decision-making through increased data and transparency and seeks to transform the industry to deliver better value and outcomes for patients, workers, and customers.

He has spent 15 years advising clients on healthcare and insurance strategy and risk management in Australia, Europe, the US and Asia.

Untitled-2 Sophie Gemmell
Senior Investigator
Quantium

Sophie is a Senior Investigator who leads Quantium’s investigation division. She has over 6 years’ experience conducting federal government investigations in a range of industries including health, tourism, agriculture, online platforms and retail.

She has led and delivered a number of complex compliance and enforcement strategies and has experience throughout each phase of the compliance and enforcement process.

Currently, Sophie leads a team that uses analytical techniques and insights to promote compliance, deliver enforcement outcomes to develop intervention strategies that drive behavioural change. Sophie has a legal background and is admitted as a solicitor of the Australian Capital Territory Supreme Court. 

grant Genevieve Grant
Director
Australian Centre for Justice Innovation

Associate Professor Genevieve Grant is Director of the Australian Centre for Justice Innovation in the Law Faculty at Monash University. Genevieve’s research uses empirical methods to evaluate justice system performance, including dispute resolution, civil justice and injury compensation systems.

Associate Professor Genevieve Grant is Director of the Australian Centre for Justice Innovation in the Law Faculty at Monash University. Genevieve’s research uses empirical methods to evaluate justice system performance, including dispute resolution, civil justice and injury compensation systems. She particularly focuses on investigating the views and experiences of justice system stakeholders and users.

At Monash, Genevieve teaches Litigation and Dispute Resolution, Online Dispute Resolution, Legal Ethics and Corporations Law.

Untitled-4 Natalie Bekis
General Manager, Strategic Partnerships and Engagement
Comcare

Ms Natalie Bekis joined Comcare on 29 May 2017. With over a decade of experience working across various state and national personal injury compensation systems, including with one of Australia’s largest self-insured employers and more recently within the e-Health sector, she has led the design and implementation of a range of strategic projects and policy changes to improve the health and recovery outcomes for injured workers nationally.

Natalie’s experience across clinical, operational and executive roles has enabled her to build deep insights and a broad network of relationships and partnerships across government, industry and medical associations within the Health and Disability sectors. This experience is further underpinned by a Bachelor of Nursing, a Master of Business Management and is a member of the Australian Institute of Company Directors.

Natalie is now the General Manager of a new Branch at Comcare; Strategic Partnerships and Engagement with the aim of driving better practice and innovation across the Commonwealth Jurisdiction to support participation and productivity through healthy and safe workplaces. Specific areas of responsibility and focus are  Mental Health and Research, Strategic Programs, Marketing and Communication and Education and Engagement.

Untitled-5 Carolyn Mounce
Director
Momenta Global

Carolyn Mounce is a personal injury professional with two decades of senior management experience as both a regulator and an insurer.

She is a Director of Momenta Global, a training and consulting team that works internationally to bring clinical and human behaviour expertise together to improve outcomes across insurance, human resources and disability employment.

Her operational experience means she knows what works within teams. Her simple but powerful solutions deliver customer service and outcomes.

Carolyn is known for her understanding of human behaviour and an ability to share this with others. She co-authored ‘On the Front Foot:  Six Simple Steps That Fast Track Return to Work’, and is known for a relaxed, engaging style and a passion for people working in the industry.

Untitled-6 Sophie Potter
Team Manager
Gallagher Basset

Sophie’s career began in Nursing, providing a practical foundation as she moved into case management and coordination with Disability SA and Families SA.

Her experience within Workers’ Compensation began in 2007 as a Dispute Resolution Officer, and later as a specialist in Learning and Development, concentrating on work capacity and long term claims.

Commencing with Gallagher Basset in 2012, Sophie’s involvement in the South Australian start up and work capacity projects supported her move to the position of National Learning & Development Advisor. Her focus was on personal injury, legislative requirements and staff competency frameworks, allowing her to work across all Australian jurisdictions and ACC with New Zealand.

In October 2017 Sophie moved into her current leadership role as a Team Manager in the Northern Territory where she uses her ability to build good working relationships with all stakeholders and ensure high quality and consistent decision making.

Sarah Johnson
Scheme Actuary
National Disability Insurance Agency

Sarah Johnson is the Scheme Actuary of the National Disability Insurance Scheme.  

Prior to her appointment, Sarah was a Director at PricewaterhouseCoopers.  Sarah has worked within the disability sector, and broader health and human services sector for the last fifteen years. She assisted the Disability Investment Group in costing a NDIS in the Way Forward report, and worked with the Productivity Commission on the Disability Care and Support Inquiry. 

A Fellow of the Institute of Actuaries of Australia, Sarah has also collaborated with a number of state/territory departments and undertaken actuarial work in accident compensation, housing, child protection, health and aged care. 

In 2016 Sarah was awarded Actuary of the Year by the Actuaries Institute in recognition for her significant contributions to the success of the NDIS and the introduction of actuarial techniques into new areas of social policy. 
Untitled-24

Samantha Barker
Director
Director

As Director, Sam oversees the operations of ISCRR and provides key leadership in implementing the Institute’s research plan and strategic activities. She is passionate about creating knowledge and influencing thinking so that people can lead healthier lives.

Sam has over 15 years’ of experience in the personal injury sector, specialising in research initiatives across government and industry. She has held a range of leadership roles in the sector and is a recipient of the Monash University Vice-Chancellor’s Award for Exceptional Performance by Professional Staff.

Sam has led and conducted a range of research projects for ISCRR’s main funders, WorkSafe Victoria and the Transport Accident Commission, including ISCRR’s Horizon Scanning program, which was the first in Australia to focus on compensation health.

Prior to joining ISCRR, Sam worked at the TAC across the client services, claims and client research areas. She managed research and service improvement programs for people injured on the road.

Untitled-25 Sue Freeman

Sue is an experienced insurance industry consultant, with particular expertise in claims and injury management.  She has worked with providers, insurers and as a Director for the State Insurance Regulatory Authority (NSW). Sue has particular interests in dispute resolution and the assessment and management of psychological injury claims, and was co-author of the Actuaries Institute’s 2017 Green Paper on Mental Health and Insurance. Sue has a Bachelor of Science Honours degree (Psychology), and Graduate Diplomas in Health Sciences (Rehabilitation) and Law.
Untitled-26 Raj Kanhai

Raj is a Principal at Finity and leader of its CTP practice.  He is a lawyer and senior insurance claims manager and specialises in the management of long tail claims liabilities including policy design, benchmarking and performance improvement. Raj works closely with some of Australia and New Zealand’s leading insurers, regulators and businesses. He holds a Master of Laws from Monash University, completed after his Bachelor degrees in Laws and Economics.
Untitled-27 Chris White
Acting CEO
WorkCover WA

Chris White has been Acting CEO of WorkCover WA since January 2017. Mr White has more than 35 years' experience in workers' compensation and occupational safety and health policy in WA. Mr White has held senior policy and management roles at both WorkCover WA and WorkSafe WA. Mr White holds a Master of Arts (Public Policy) from Murdoch University.

Untitled-28 Anthea Raven
Acting Branch Manager of the Evidence and Compensation Branch
SafeWork Australia

Anthea is currently the acting Branch Manager of the Evidence and Compensation Branch. Anthea oversees national data and research to inform WHS and workers’ compensation policies and strategies and leads the agency’s workers’ compensation policy effort, with a focus on recovery and return to work. Anthea represents the agency on the Strategic Issues Group on Workers’ Compensation and also holds a range of corporate governance positions within Safe Work Australia.

Anthea joined Safe Work Australia in June 2017. She has more than 14 years’ experience in key health and social policy areas of the APS including population health, Aboriginal and Torres Strait Islander health, aged care reform and family support. Anthea has tertiary qualifications in business and health sciences from James Cook University.

Untitled-29 Neil Singleton
Insurance Commissioner
Motor Accident Insurance Commission

Neil Singleton has over 30 years insurance experience across a broad range of management and executive positions in insurance, corporate and regulatory roles. Neil has been the Insurance Commissioner with the Motor Accident Insurance Commission for the past eight years.

Untitled-30 Jon Vallance
Senior Advisor
SIRA

Jon has worked in the insurance industry for the over 30 years, primarily in the area of CTP Product Management. He is currently a Senior Advisor to SIRA on NSW CTP Premiums issues and Market activity of insurers.

In his time at SIRA he has overseen the major overhaul of the premium system, the successful introduction of the Risk Equalisation Mechanism and lately the Transitional Excess Profit or Loss mechanism.

Jon has a Degree in Mathematics and a Master’s Degree in Statistics.

Untitled-31 Darren Parker
Executive Director for Workers and Home Building Compensation Regulation
State Insurance Regulatory Authority

Mr Darren Parker is the Executive Director for Workers and Home Building Compensation Regulation at the State Insurance Regulatory Authority.  Darren joined SIRA in 2015 and has worked in several executive roles regulating the Workers Compensation, Home Building and Motor Accidents and Insurance Schemes (CTP).

Recent achievements include forging respectful relationships with system stakeholders, building a high performing and visible insurance regulation capability and increasing transparency and accountability in the workers compensation scheme. Darren holds a Master’s Degree in Business Administration from the International Graduate School of Management, University of South Australia and has received multiple Commissioner of Police commendations for excellence and bravery during his Policing career.

Darren has extensive senior executive experience across all tiers of Government and the insurance sector including Insurance Australia Group, Comcare, Centrelink, Australian Public Service Commission, Department of Defence, Attorney-General's Department and local government.

Untitled-32 Kirsty Smith
Member Benefits Partnership Manager
EML

Kirsty Smith is the Member Benefits Partnership Manager for EML. Kirsty is an experienced stakeholder manager and oversees EML’s research and innovation program. Kirsty primarily spends her days identifying, developing and implementing evidence-based initiatives to prevent injuries, promote early identification and intervention and enhance recovery for those injured in the course of their work. Kirsty has been with EML for five years and in this time, has overseen the development and release of several research and innovation projects that have enhanced the recovery prospects of injured workers and supported claims stakeholders.     

Kirsty is passionate about health literacy, improving the physical and mental health of the workforce and suicide prevention. Kirsty has a business degree and is currently undertaking post-graduate study in suicidology. 

 Untitled-33 Tyler Lane
Research Fellow
Insurance Work and Health Group, Monash University

Tyler is a Research Fellow in the Insurance Work and Health Group at Monash University, where he studies the effect of compensation policy on injured worker outcomes. He holds a DPhil in Evidence-Based Intervention from the University of Oxford and previously worked as a research project manager at the University of KwaZulu-Natal in Durban, South Africa, and an assistant statistician at the Ministry of Justice in London. 

Untitled-34 Hugh Miller
Principal
Taylor Fry

Hugh Miller is a principal at Taylor Fry, where he has worked for more than decade. Many of his recent projects have been for government, modelling welfare, housing and disability programs. He also has a keen interest in, and experience with, injury schemes work, particularly in applying newer statistical techniques to traditional problems. He has a PhD in statistics, is also part of Institute’s Public Policy Council Committee, and is an editor at Actuaries Digital.

Untitled-35  Michael Sullivan, PhD
Professor of Psychology, Medicine and Neurology
McGill University

Dr. Michael Sullivan is currently Professor of Psychology, Medicine and Neurology at McGill University. He currently holds a Canada Research Chair in Behavioral Health. Over the past 25 years, he has worked as an educator, consultant, clinician, and training director. He has served as a consultant to numerous health and safety organizations, insurance groups as well as social policy and research institutes.

In 2011, he received the Award for Distinguished Contributions to Psychology from the Canadian Psychological Association (2011). He is best known for his research on psychosocial risk factors for pain-related disability, and for the development of risk-targeted interventions designed to foster occupational re-engagement following injury. Dr. Sullivan has published over 200 scientific papers, 22 chapters, and 5 books.

Untitled-36 Khar Mun Tang
Senior Manager 
PwC Actuarial Consulting

Khar Mun is an Actuary and Senior Manager at PwC with 7 years of experience. He has provided advice and technical support to numerous government clients across injury compensation schemes and the health sector, ranging from understanding future cost drivers to supporting informed policy decision making. More recently, he has been the valuation actuary for a number of dust diseases compensation schemes.

Untitled-37  Gavin Moore
Director
PwC Actuarial Consulting

Gavin is a Director with PwC based in Sydney. He has 15 years experience in general insurance, specialising in workers compensation.  He has advised on issues relating to reserving, pricing, portfolio monitoring and capital management. What Gavin finds most inspiring about his job is the social impact of his work and the people he works with.

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Samantha Fuller
Partner
Deloitte

Sam recently joined Deloitte as a Partner with a focus on improving outcomes in the insurance sector. Through the use of analytics and new technologies Sam sees tremendous opportunity to improve processes, lift capability and provide a better operating system for people working in the insurance system and more so those requiring its support.

Prior to joining Deloitte Sam spent 5 years deep in operations at EML. As GM Claims Optimisation she had an opportunity to work across the National third party administration business and get to know the nuts and bolts of the claims management operation. The role of the claims optimisation team covered many aspects of the claims function, but at the heart was identifying performance challenges in each of the businesses and working together with the various claims operations leaders to improve performance. Over the 5 years EML underwent an unprecedented rate of growth and success in returning people to work.  

Prior to EML, Sam was a consulting actuary for 15 years predominantly in respect of personal injury insurance. Sam has advised across all aspects of the insurance cycle for all manner of clients including advice on legislative change and remuneration structures for third party providers.

Untitled-39  Rosi Winn
Partner
PwC

Rosi is currently a Partner at PwC Australia and has been part of the PwC Actuarial team for 16 years.

She has significant experience working as both a corporate and consulting general insurance actuary. This includes providing advice to private sector insurers, significant experience working with both workers compensation and motor accident schemes and most recently providing advice to government on social security programs.

She has a particular interest in using research and quantitative modelling to support policy development and decision making and has undertaken projects in a number of other areas, such as statistical and demographic modelling and broader advisory projects.

Untitled-40  Darryl Frank
Principal
Taylor Fry

Darryl is a Principal at Taylor Fry who specialises in advising catastrophic injury schemes and is the actuary to NIISQ, MAIB and ACC NZ. He also advises no-fault workers compensation schemes and is the actuary to five self-insurers.

Untitled-41

Sally Noonan
Chief Executive Officer
National Injury Insurance Agency, Queensland

As Chief Executive Officer of the NIISQ Agency, Sally draws on her wealth of experience from a career spanning 30 years across the federal and state public service.

Her commitment to serving others and delivering excellence to stakeholders is consistent with her approach to guiding the National Injury Insurance Scheme, Queensland into its fourth year of operation. She leads a dedicated team of professionals who are focused on making lives better for participants.

The NIISQ Agency works hard to improve quality of life for people seriously injured in motor vehicle accidents in Queensland, by providing access to necessary and reasonable lifetime treatment, care and support.

Sally is acknowledged as a reformer and driver of change who empowers others to perform at their best through innovative thinking and collaboration.

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Mary Maini
Executive Director, Motor Accidents Insurance Regulation
SIRA

Mary is the Executive Director at the State Insurance Regulatory Authority  (SIRA) and is responsible for the regulation of the motor accidents scheme.  Mary has been with SIRA since 2017 and has over 25 years’ experience in the insurance industry and is passionate about the customer and driving customer outcomes.

Untitled-43 Dai Liu
Chief Actuary
icare

Dai is a qualified actuary with more than a decade of experience in general insurance, with a focus on injury schemes. He has a proven track record of leading and delivering the actuarial side of major projects within finance and IT.

Dai is icare’s Chief Actuary and is currently leading the actuarial team in providing sound advice and insights to icare. He is passionate about cutting through the complexity of actuarial analysis to deliver clear advice.

Prior to joining icare, he has worked as Reserving Actuary at Zurich Australia and Manager at KPMG.

Vickers Matthew Vickers
General Manager Workers Insurance NSW
EML

Matthew Vickers is the General Manager Workers Insurance NSW at EML, where he leads the pre-2018 claims portfolio.

Matt has worked within the personal injury sector for more than 19 years and in claims, policy/underwriting and regulatory roles throughout his career.

This includes time as the Manager - Risk, Internal Audit and Business Improvement during his five years at Coal Services, a specialised insurer for the NSW coal industry.  Prior to Coal Services, Matt held roles with WorkCover NSW, GIO and Allianz.

Matt strongly values the role frontline employees play in achieving positive claim outcomes and has an emphasis on customer care, service delivery and team satisfaction.

Collie  Alex Collie

Professor Alex Collie is Director of the Insurance Work and Health Research Group in the School of Public Health and Preventive Medicine. Alex is an applied public health and social policy researcher, with a specific focus on injury and illness compensation systems and their impact on the work, social and health outcomes of injured and ill people.

He leads a program of research that seeks to (1) describe health and work outcomes of people receiving support from Australia’s workers’ compensation, social security, life insurance and road traffic crash compensation systems; (2) identify factors affecting the health and work function of people involved these systems; and (3) modify those factors to improve outcomes for injured and ill people and reduce the burden of work disability in the community.

Kingston

Paul Kingston
Chief Executive Officer
Motor Accidents Insurance Board

Paul joined the Motor Accidents Insurance Board as CEO in February 2015. Prior to his current role, Paul held a range of senior executive roles across both the public and private sectors throughout Tasmania. His experience has been across a range of industry and subject matters including government policy and advice, property development, ICT, insurance, outsourced service provision and financial modelling. Paul has served as a Director (executive and independent) on several Boards across the government, commercial and not for profit sectors. Paul has a Bachelor of Economics with Honours, post graduate qualifications in management and is a Graduate of the Australian Institute of Company Directors.

Lulham  Suzanne Lulham
GM of Care, Innovation and Excellence
icare

Suzanne is GM of Care, Innovation and Excellence at icare across the Care lines of the business – Lifetime Care. Workers Care and Dust Diseases Care.  She oversees the complaints and disputes areas, provider management, including fees, new service initiatives and implementation of new policy initiatives such as CTP Care.  She has qualifications in physiotherapy, law and public policy and has worked as a physiotherapist in metropolitan and rural settings and in public policy area (e.g. the development of Lifetime Care Scheme).

Bajpai Shikha Bajpai
Senior Actuary
icare

Shikha Bajpai is a Senior Actuary at icare, providing support to Lifetime Care (Lifetime Care and Support Scheme), CTP Care (Motor Accident Injuries Treatment and Care Benefits Fund) and the Treasury Managed Fund on actuarial, finance and operational issues. Her actuarial experience prior to icare included work on other accident compensation schemes in NSW. Shikha also spent a number of years working in the infrastructure/project finance space.

Francis Michael Francis
Chief Executive Officer
ReturnToWorkSA

Michael has been CEO since September 2019, prior to which he was Deputy CEO Participants and Planning Experience with the National Disability Insurance Agency (NDIS).

Michael has extensive experience in work injury insurance having previously spent five years with ReturnToWorkSA in the roles of General Manager Insurance and General Manager Scheme Improvement & Regulation, as well as 15 years of combined service delivery and leadership experience working across a range of injury prevention, rehabilitation, insurance and regulatory roles in the Queensland scheme between 1998 and 2013.

Breust

Samantha Breust
Regional Manager – WA/NT
Konekt Workcare

Samantha is a pioneer in injury case management and an award-winning injury management professional. 

With over 25 years of hands-on and leadership experience in the injury management and prevention space and with a strong interest in personal injury risk reduction and loss mitigation, Samantha is an expert in all things “return to work”.  As a Member of the Australian Society of Rehabilitation Counsellors, the Australian Institute of Health and Safety and the Human Factors and Ergonomics Society of Australia and with a Master’s degree in Occupational Safety and Health, Samantha is keenly focused on assisting customers to identify opportunities for preventative action within their workplace, to reduce the risk of injury. 

Having worked for Konekt in a leadership capacity for five years and across five states and territories, she currently holds the role of Regional Manager, WA/NT managing a staff of 40 allied health professional working in injury management and prevention. 

Thorn Christian Thorn
Director of Business Service and Enablement
WorkSafe Victoria

Christian is the Director of Business Service and Enablement, in the Insurance Business Unit at WorkSafe Victoria. His role includes leading insurance business projects and governance frameworks and business ownership of insurance IT systems. Since joining WorkSafe in 2008, he has been responsible for design and delivery of claims handling models and delivery model changes, including procurement and transition of WorkSafe’s panel of claims and premium managing Agents. In 2011, he supported the development and implementation of a RTW triage process to support identification of high RTW risk claims at time of registration. He is the project sponsor for WorkSafe’s new triage model in support of the WorkSafe 2030 claims transformation.

Lee  Kelly Lee
Senior Manager
PwC

Kelly is a Senior Manager at PwC, specialising in working with accident compensation schemes and government insurance authorities in the last 10 years. Prior to joining PwC in 2012, Kelly worked as an actuarial analyst in Return to Work South Australia for 3 years. In her free time, Kelly enjoys baking and exploring Melbourne’s cafe culture.

Simpson Lisa Simpson
Partner
PwC

Lisa is a partner at PwC who has specialised in providing advice to injury schemes over her 25 year career.  She is currently the scheme actuary for the Transport Accident Commission, WorkSafe Victoria, WorkCover Queensland and NT WorkSafe and has provided advice to a large number of other insurers in both the private and public sectors.

Holmes Lisa Holmes
ACT Motor Accident Injuries Commissioner

Lisa Holmes is the newly appointed ACT Motor Accident Injuries Commissioner. She is also the Lifetime Care and Support Commissioner of the ACT. Lisa has previously held acting appointments for the Territory's CTP Regulator and is the Executive Branch Manager of the Financial Framework Management and Insurance Branch of the ACT Chief Minister, Treasury and Economic Development Directorate.

Cicer Nick Cicer
Team Manager, Proactive Compensation
Transport Accident Commission (TAC)

Nick has been with Victoria’s Transport Accident Commission (TAC) for 20 years, with most of that time spent in leadership roles within the compensation function of the organisation.  Prior to that Nick had a law enforcement background with the Australian Federal Police.  In recent times Nick has been responsible for setting up the TAC’s proactive common law compensation function.  He is committed to making the common law process more client centric, less adversarial and simpler for injured clients to navigate. 

Hitchens  Elisa Hitchens
EML

Elisa currently heads up the National Relationship team across EML in addition to managing our National Member Benefits Program. Elisa joined EML 4 years ago and in that time has also had the opportunity to step up and lead the Insurance for NSW division for 6 months as the Acting General Manager. Elisa has extensive industry experience and has held various roles prior to joining EML including Branch Manager, Strategic Relationship Manager and Performance Analyst.

Elisa is passionate about working with clients to build strong partnerships, managing risk and delivering sustainable outcomes. Elisa has recently has been involved in the development and delivery of a number of key Member Benefits funded projects across the business and this has ignited her desire to focus on innovation and delivery of market leading projects and initiatives.

Elisa holds a Master of Business majoring in Personal Injury and a Bachelor of Business majoring in Industrial Relations and Human Resource Management.

AaronBW  Aaron Cutter
Aaron was a physicist and is now an actuary and Principal at Finity experienced in general insurance and accident compensation. Recently he has set up and leads Finity’s Big Data practice, also known as Defin’d and is committed to actuaries in analytics playing a further significant role in this space.  He is a strong believer that actuaries help organisations better understand their businesses, their customers and hence are well placed to help with issues of strategic importance.  Actuaries, data and analytics in business problem solutions will only deepen as the world’s generation, retention and ability to interrogate data explodes. 
Currie Andrew Currie
Head of Pricing and Data Analytics
WorkCover Queensland

Andrew Currie is the Head of Pricing and Data Analytics (affectionately known as the Panda team)  at WorkCover Queensland. In his current role he manages a team that undertakes a range of analytics from actuarial to data science, including premium setting and design, predictive model design and implementation and “any other analytics” that is relevant to achieving the company’s vision  “To be the best workers’’ compensation insurer and make a positive difference to people’s lives”

Higgins Andrew Higgins
Manager of Funding and Analysis
WorkSafe

Andrew Higgins is Manager of Funding and Analysis at WorkSafe and is responsible for developing fee schedules and negotiating commercial arrangements with doctors, hospitals and allied health providers.  Andrew is a general insurance and disability scheme actuary with a strong interest in healthcare funding and health economics.  Andrew’s disability scheme experience spans workers compensation, long term care, medical indemnity and asbestos diseases.

Amanda BW Amanda Rawlinson
Manager of CTP Scheme Policy, State Insurance Regulation Authority (SIRA) NSW

Amanda has worked in a range of industries in the private sector including automotive and telecoms, as well as managing compliance and policy functions for regulatory functions in the public sector. She has an engineering degree, holds a PhD in numerical modelling and is passionate about encouraging innovative ways of achieving regulatory outcomes.

Giuntoli Dr Gianfranco Giuntoli
Phd Psychology, Australian National University


Gianfranco is a Research Fellow at SPRC. Gianfranco’s research interests lie in the study of quality of life, with a particular focus on how social and policy factors affect people’s intra-personal and inter-personal experiences of well-being and resilience, and the connections between employment transitions and mental well-being. Gianfranco has extensive experience of undertaking research using a variety of research methods, specialising in mixed methods and qualitative research. He has recently led a project aimed at generating a wellbeing check tool for Springday, which is an Australian consultancy company specialising in the gamification of corporate wellness programs. In 2017 he led a rapid evidence review on the measurement and conceptualisation of mental wellbeing for Beyond Blue and in 2015 a review on models of health service delivery for the NSW Agency for Clinical Innovation. Gianfranco’s work in the field of mental health and wellbeing has been published in the series of expert papers by The National Institute for Health and Care Excellence (NICE) in the UK.
McMahan

Kevin McMahon
Director of Health Strategy
WorkSafe

Kevin McMahon is Director of Health Strategy at WorkSafe. Kevin has extensive Commercial experience across both private and public sectors. Kevin’s time in the Private sector included a role as National Commercial Manager for a publicly listed company. In 2010 Kevin moved to the public sector when appointed Commercial Manager of the Health division for both TAC and WorkSafe.  Kevin then spent 3 years at the National Disability Insurance Agency as Director Market, Pricing and Regulation prior to taking responsibility to negotiate the grant funding arrangements with all state and territories as they transitioned to the NDIS. In 2016 with the move to Geelong, Kevin commenced back at WorkSafe where he is currently Director of the Health Strategy division. Kevin has a degree in Commerce majoring in Accounting and Business law and is a Certified Practicing Accountant and a member of the Chartered Institute of Company Secretaries Australia.

Hogan Kylie Hogan
Senior Consultant
Finity

Kylie is a Senior Consultant at Finity who has worked in the general insurance industry since 2011.  She has worked extensively with private and government clients, insurers and self-insurers across a range of projects from workers compensation schemes to vehicle injury compensation and lifetime care.  She currently works with ICWA (WA), LSA (SA) and MACC (NT) on their lifetime care portfolios.

Dixie Laura Dixie
Taylor Fry

Laura joined Taylor Fry in 2013. Since then Laura has worked on a number of projects Taylor Fry has completed for government agencies. This includes being heavily involved in Taylor Fry’s work modelling the social welfare and social housing systems in New Zealand. She has also played a lot of lunchtime sport. Laura most enjoys projects where evidence provided by quantitative analysis can support policy design and ultimately lead to better social outcomes.

Arnott

Mark Arnott
Manager of Actuarial services
WorkSafe

Mark has been at WorkSafe for almost three years and is currently the Manager of Actuarial services.  In his role he is involved in many different aspects of scheme management focusing on liability management, agent remuneration, financial projections and legislative and policy costings.

Prior to joining Worksafe Mark spent almost 20 years working as a consultant in the general insurance industry, specialising in Workers’ compensation liability valuations and financial modelling.

Kayrooz Matthew Kayrooz
Head of CTP, Personal Injury Insurance
Suncorp

Matthew has worked in the insurance industry for over 30 years, with senior management experience across product and claims management, customer service and dispute resolution. He has been part of several insurance companies including NRMA, AAMI and currently, Suncorp. Matthew is a Board member of TAD NSW and a member of the Sydney Leadership Team for Youngcare.

Williamson  Natalie Williamson
Transport Accident Commission
Senior Manager, Strategy and Innovation

Natalie is the Senior Manager of Strategy and Innovation at the Transport Accident Commission. Natalie’s passion to improve the lives of Victorian’s affected by road trauma and promote road safety has been integral to the development and delivery of the TAC2020 Strategy. Natalie holds a Postgraduate Diploma in Injury Management and Bachelor of Arts (Psychology). On a personal level, Natalie has two young girls who keep her very occupied and happy outside of work.

Howe Rick Howe
Deputy Chief Executive
Insurance Commission of Western Australia

Rick was appointed Deputy Chief Executive of the Insurance Commission of Western Australia in February 2015. He is accountable for leadership of the insurance operations of the Insurance Commission, covering the Motor Injury Insurance and Government Insurance divisions and including the Investigations & Intelligence, Business Support and Business Improvement functions.

He has more than 25 years’ experience in senior executive and consulting roles in financial services. This includes nearly 15 years' experience in general insurance, with previous roles including General Manager Insurance with ANZ, and Chief Manager, Distribution and Aggregated Products with Westpac Insurance. 

Rick is also the Insurance Commission's representative on the Road Safety Council of Western Australia. 

Untitled-28 Elizabeth Uehling
Group Executive, Personal Injury
icare

Beth is responsible for improving customer experience and support for the employers and workers of NSW

Beth has close to 20 years experience in the insurance and finance sector with almost half in workers compensation.  Beth leads the strategy and operations functions of icare, including distribution, underwriting and claims in some of Australia’s largest general insurance and workers compensation organisations.

Most recently, Beth led the development of the new customer-focused service model that underpins icare’s recent transformation. 

She has a Bachelor of Arts in International Management and a Masters of Business Administration, majoring in Finance and Information Systems.

twin Dr Jimmy Twin
Research Communications and Translation Manager, ISCRR, Monash University

Jimmy has extensive experience in the research and communication fields spanning 18 years complemented with a diverse skill set which includes product development, web design, creative writing, event management, scientific editing and the development of database systems. At ISCRR, Jimmy works closely with ISCRR’s partners to ensure both our research findings and insights are delivered in an accessible, relevant and engaging way. Jimmy oversees the development of a variety of high quality and tailored research translation products that enhance our partners' capacity to use evidence to inform their decision-making and to reach research impact goals.

Prior to joining ISCRR, Jimmy held research translation roles with the Gastroenterological Society of Australia and headspace, coming from a postdoctoral research position at Murdoch Childrens Research Institute. There he carried out research in the fields of infectious disease and sexual health while being an Associate Editor for scientific journal BMC Infectious Diseases. Jimmy has a PhD in Microbiology from the University of Tasmania, a Master of Communication degree from Deakin University and is currently undertaking studies in psychology.

  Penny Shields   

Penny Shields is the Senior Director of Injury Management for the ACT Government. With over 12 years’ experience in private and public personal injury around Australia, Penny is committed to innovative and evidence-based approaches to occupational rehabilitation, promoting health and wellbeing, and facilitating recovery. 

Penny currently leads a large team of rehabilitation case managers to support the return to work and rehabilitation of ACT Public Sector employees.  She also has responsibility for the operationalisation of the self-insurance program for the Territory.

In early 2019, Penny led significant work in the ACT Government’s move to become a self-insured licensee under the SRC Act 1988. The unprecedented move involved significant effort and coordination on behalf of the ACT Government. Penny led the transition between the ACT Government Injury Management Team, Comcare and Employers Mutual Limited to ensure that the transition was smooth for injured employees and ACT Government.

Keynote and Plenary Speakers