Institute HQ


Chief Executive Officer Elayne Grace
Executive Assistant Glenda Owen

Communications and Marketing

Head of Communications and Marketing Katrina McFadyen
Communications and Marketing Manager Jennifer Yu
Communications and Marketing Specialist Richard Bannon
Liaison Manager Asia Kitty Chan

education development and delivery

Head of Education Development and Delivery Mike Callan
Project Manager Jenny Lyon
Actuarial Educator Amanda Aitken
Actuarial Educator Georgina Hemmings
Actuarial Educator Janice Jones


Education Manager and Team Leader Eleanor Mazando
Senior Education Officer Ausa Chanthaphone


Events Manager and Team Leader Sarah Duncan
Events Project Manager Sara Ellis-Jack
Events Coordinator Zoe Carlyon


Chief Financial Officer, Company Secretary Glyn Thomas
Accountant, Colleen Chen

MEMBER Services

Head of Member Services Operations Tony Burke
Head of Product and Professional Development Karenna Chhoeung
Senior Officer, Product and Professional Development
 Krystel Rowe
Systems Project Manager Jacqui Chen
Member Services Administrator Dominique Kelaher
Project Support and Customer Experience Officer Cindy Moloney

Office Support

Receptionist Linda McMaster

Public Policy

Public Policy Adviser John McLenaghan
Practice Excellence Adviser Vanessa Beenders